Some of Our Customers Are Saying...
I just wanted to let you know how pleased I was with the Tina water lily. She arrived in great shape. Was really fresh. The roots looked terrific. You did an amazing job getting her to me. Thanks for such a great job!
Nancy writes from Louisville, KY
Hello, I planted my islandscape
this week-end... I love it and loved choosing plants for it...
I’m so glad you are carrying this product (and others, like
the large size of Melafix).
I enjoy ordering from you and have been very happy with the service
Denise D . writes from Millbrook,
I apologize for letting so much time lapse before writing to
you. It has been almost a year since I started my koi pond. While
excavating my pond I was at a stand still as of what to order
from the water garden. After making one call to Erik my project
was back on track. He took me step -by- step from ordering the
necessary equipment to assembling piece by piece. Erik and customer
service have made my experience very pleasurable from start to
finish; my koi pond is just about complete and I will send a pic
of it when it is done. I am very satisfied with the service I
have received from the Water Garden. Thank You.
Scott from Louisiana
Several years ago I put a pond in my back yard. This was before
there were 200 publications available on how to do this. I went
on the internet and typed in water gardens. This was how I found
a company in Hixson, Tennessee. I am now from Texas but I am very
familiar with Hixson and the surrounding area because I grew up
in Chattanooga. Your company has served my needs for everything
in water gardens. If I need something, I know where to go. Your
site is on my Favorites list not only because of the selection
of products but because your service is exceptional. The products
I order always arrive in perfect condition and I have yet to have
a problem with any order. And I know if I have a problem, your
company will handle it. The best day in my water garden experiences
was the day I found you on the internet.
Diana M. writes from Dalhart,
Two days ago, Monday, I called in an order for two underwater lights that I needed by Friday. I found your website by a Google search for the product I wanted, and your price was below all other sellers. Ordering was fast and professional, and the guest services representative assured me they would go out by the next day and arrive within two business days to my Illinois address. As a bonus, all of this was without any rush handling or shipping charges. In fact, with the total price of my order shipping was FREE. Imagine my surprise when they arrived today, LESS THAN 48 HOURS AFTER THE ORDER WAS PLACED! Your customer service sets a standard that others can only hope to achieve.
Kirk writes from Moline,
My experience with Water Garden has been very satisfactory.
The shipping was unbelievable. They make it so easy to shop online
with their company.
offer incentives with the Pond Points which I appreciate.
newsletter has helped us in the care and upkeep of our pond and
now we are in the process of enlarging the one we have and tips
we have gotten have made the process easier.
up the good work and customer service.
Ann writes from Georgia
wanted to take a minute and thank you for the superior service received
from your company.
I have worked with computers for years, this was my first online
purchase and the ease I felt dealing with your company made the
trying to decide what I want to do with the back yard of my new
home and am leaning towards water features. If I do decide to proceed
with this project, I will definately be using your services.
Ralph writes from Florida
will be the 3rd year I have ordered from the water garden &
I have had very good results every time.
company called me when they noticed that the 2 parts were not compatiable,
and asked me what I wanted to do about my order. Too many companies
will just send what was ordered, knowing that the parts might no
be compatiable. How refreshing to do business with a company that
a first time shopper at the Water Garden, I was completely satisfied
with the ordering process and delivery of the product.
store! Had everything I needed, and when I had questions about parts,
the answers were emailed almost immediately (not canned, either,
an actual sales rep!). Will definitely do business again. HIGHLY
The Water Garden is a quick and convenient way to get pond supplies.
They have a great variety and their website is easy to use. The
service is wonderful and they are very helpful in answering questions
on email. I highly recommend this store for all your "water
I only wish all internet transactions were this good. A big thank
you from myself on behalf of my koi.
from New York
would use them again any time. I was happy with the pond liner and
the other items I purchased. They were nice on the phone when I
had a question.
Patrick from California
received an e-mail within hours giving the shipping information.
I ordered late Monday night & received the package by the end
of the week. I was very happy with the service & will order
from The Water Garden again.
Cindy from Oklahoma
trully great store - on line and on the phone. I will definitely
continue to shop this site and would highly recommend it to any
water gardener! They have an excellent and well-rounded product
line. They have a very "customer friendly" phone staff
who didn't make me feel as if I was an interruption to their day.
They eagerly helped me decide on the approriate products for my
pond. I definitely hope their business will continue to prospure
and that they will be around for many years to come.
Kathleen from Illinois
The WatGarden site is well set up. I got a prompt response to my
email asking about making adjustments to the kit I wanted. A confirmation
of my order before shipping was considerate. The order arrived in
about a week, in good shape and it appears to be complete.
Charil from Maine
site is very easy to navigate, and I recieved my purchases quickly.
I am very happy to recommend this site to all of my friends.
Jacquie from California
is the second time we have ordered from The Water Garden. We could
not believe how quickly we received or order both times. We will
William from Kentucky
products and super fast delivery. I highly recommend to anyone who
is in the watergarden hobby! Wonderful people!
Eddie from Kansas
ordered plants for my watergarden and was pleasantly surprised to
find that the plants were carefully packaged and arrived in perfect
condition. Fantastic customer service! I've already told all of
my watergardening friends about this site!
Carla from Ohio
is the 2nd year I have been ordering from The Water Garden, I have
never had any trouble. They are very quick with E-mail replies &
the orders (even the plants) are always in good shape & on time!
I wouldn't shop anywhere else for my pond products.
Thanks Kelly from Missouri
WaterGarden.com was the answer to my prayers in all aspects of pond
care, i.e. plants, pond products, and fish care products.
John from Illinois
good Website (lots of info) Rapid response to e-mails Friendly/courteous
on the phone Fast shipping Overall EXCELLENT customer service..Will
definately use again!!
Joanie from North Carolina
was very pleased with the pond products that I had ordered. Being
a little leary about ordering plant products from such a distance,
I was anxious to see their arrival condition. Much to my surprise,
The were extremely hardy and were planted right away. I can't wait
to see how they take off this summer.
Thank you, Jamie from New York
Web-based business to deal with. They even went the extra mile to
make sure that my order was delivered quickly and promptly. Great
Sincerely David from Maine
would highly recommend The Water Garden. They are very helpful and
they know what they are doing. They are easy to contact and they
give prompt attention to their email questions. I love to shop The
Water Garden. The selection is great. They are the experts on water
gardening. I would highly recommend them.
Susan from Tennessee
was very impressed with my online shopping experience with The Water
Garden; this business has a variety of products available at an
affordable price and my order, excluding the plants which must wait
for safe weather, arrived promptly and in great condition. What
a wonderful way to purchase items I previously couldn't find!
Rachel from Kansas
highly recommend The Water Garden. They are prompt and extremely
hlepfull when you have a problem and need advice. This is my second
year ordering on line with The Water Garden and have found them
to be excellent people to do business with. Thank you "Water
Edwin from Connecticut
was as promised. Response to two separate queries regarding the
order were answered immediately, one by phone and one by email.
[The] Water Garden does what they say they will and their response
time is impressive. Solid online sales company.
Delaine from Florida
love these guys--They're fast, reliable and courteous to the max.
Mary from Florida
had questions about product compadibility. I e-mailed them and they
answered in minutes. I was able to order all products at one time
and they were all delivered on time. I will be back to buy more
in the future.
Robert from Connecticut
made my dream garden a reality. I didn't think it would be so easy
to order my kit and evrything would be in there. The rest was up
to my imagination.
Frank & Sue from Pennsylvania
plesant experience, very curtious and helpful. Fast response to
emails. Fast shipping, package arrive in good condition. Have purchased
plants before and will go back this season.Will recommend to everyone
in my area.
Sue from Georgia
the product I purchased was on back order, they offerred to send
me the next model up for the same price, as well as several other
options. This was definitely above and beyond my expectations. I
will definitely go to this vendor first for future purchases!
Todd from Washington
have found The Water Garden very professional and I really would
recomend them to anyone. They are efficient and ship everything
right away. And when you ask a question, they respond right away.
They are honest people. I would go nowhere else.
Cora from Texas
good expirence with my first time ordering from the Watergarden
site. Plan to order again soon. Keep up the good work.
Wayne from Virginia
now on, I will purchase all my garden products from this store.
I started out by emailing them a few questions and received a reply
ASAP. Not only did I get the answers to my questions, but the sales
person also asked me a question or two that I overlooked. Lets just
say that the emails were flying back and forward until I was 100%
sure of what I needed to buy. Also note that the sales person knowledge
on gardening was super and he was neither pushy nor trying to sell
me expensive things that I did not need. I simply told him my needs,
explained my budget, and he did his artistic work in order to meet
Many Thanks, Daniel, from New York City
was very prompt and in great condition. Will undoubtably use them
Lawrence from Kentucky
have used Watergarden many times and have always had good fast service.
I will continue to use them for my pond supplies.
Peter from Georgia
is a wonderful company to do business with - the sevice is fast
and friendly. The pond products are exceptional and perform as described.
Germaine from Colorado
Very good about keeping me informed about shipment status-thanks.
My fish thank you too.
Jerome from Missouri
No bumps, no glitches, no problems...........as it should be.
William from New Jersey
Very prompt service, prices were competitive, and item arrived in
Michael from Colorado
Excellent web site. Super easy to use. Very valuable free information
on how to tips on building and or maintaining a water garden. This
site has it all.
Steven from Colorado
Great store. They always have everything I need and the ordering
couldn't be easier. I am completely satisfied. Keep up the good
work, your a pleasure to deal with. Have a sparkling day,
Rich from Connecticut
The order with The Water Garden arrived much sooner than I expected
and it was very well packaged so as not to be easily damaged, something
I'm always concerned with. I'm sure I'll return to The Water Garden
for our pond needs.
Vincent from Virginia
They make it a pleasure to shop on line. Is better than going to
the store also.
Ronald from Michigan
Item ordered arrived promptly, was in perfect condition and was
exactly as described.
Wayne from Alabama
Ordering went smooth and delivery was quick. I'll be back.
Carol from Michigan
way to shop! I'm very pleased with The Water Garden. Good selections,
timely receipts, fair prices, what more can you ask? I will continue
to use The Water Garden as my primary source for items I need for
my Koi pond. I am a very satisfied customer!
Claudette from Alabama
The items arrived during the promised time frame, in excellent shape.
I'm a very happy customer because the items I ordered are hard to
Nancy from Arizona
I learned tons about ponds. This site has all the info about how
to care for the plants, the equipment, and the water. I ordered
a couple live plants, and was very impressed with how they were
packed and how healthy they were when I got them.
Stephen from Oregon
Everything went great. Arrived on time and in perfect condition.
Very easy to use. We love our new fountain in our pond. Thanks.
Stephanie from Texas
felt like I was truly a valued customer, with nice personalized
attention to my question. My order was delivered quickly and in
T.D. form California
Not only is the site terrific, the on-line consulting is great!
I ask a question, they answer...great company!
Richard from Illinois
have searched the Web for affordable pond maintenance suppliers.
I have found the right one. My pond is beaufitul!
Mary from Florida
I was extremely pleased with service I received from the water garden,
I also thought their web site was excellent. In addition to the
information regarding the products it also provides useful info
on maintenance etc.
Caroline from Wisconsin
Plants were shipped when I expected and were in good shape (for
being shipped). I was notified as soon as they were shipped so I
knew when to expect them. Credit card was not charged until plants
were ready to ship. I will order from the Water Garden again.
Terry from California
I've tried several online water garden stores. The Water Garden
has the best selection, pricing, and fastest shipping. Good Job!
Jeffrey from New York
An excellent merchant. It would be hard NOT to be satisfied with
The Water Garden. This company has a great web site, it's fast,
informative, and they have a great selection with competitive pricing.
They actually thanked me for my order! I love the fact that they
were proactive in providing me the tracking info on my shipment
before I could even need it. They shipped exactly when they said
they would. No suprizes here. I highly recomend The Water Garden
to anyone, whether your needs are large or small. A Soon To Be Repeat
Bill from Georgia