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Help with pond and water garden questions

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What Some of Our Customers Are Saying...

I just wanted to let you know how pleased I was with the Tina water lily. She arrived in great shape. Was really fresh. The roots looked terrific. You did an amazing job getting her to me. Thanks for such a great job!

Nancy writes from Louisville, KY


Hello, I planted my islandscape this week-end... I love it and loved choosing plants for it...

I’m so glad you are carrying this product (and others, like the large size of Melafix). I enjoy ordering from you and have been very happy with the service I’ve received.

Denise D . writes from Millbrook, NY


I apologize for letting so much time lapse before writing to you. It has been almost a year since I started my koi pond. While excavating my pond I was at a stand still as of what to order from the water garden. After making one call to Erik my project was back on track. He took me step -by- step from ordering the necessary equipment to assembling piece by piece. Erik and customer service have made my experience very pleasurable from start to finish; my koi pond is just about complete and I will send a pic of it when it is done. I am very satisfied with the service I have received from the Water Garden. Thank You.

Scott from Louisiana


Several years ago I put a pond in my back yard. This was before there were 200 publications available on how to do this. I went on the internet and typed in water gardens. This was how I found a company in Hixson, Tennessee. I am now from Texas but I am very familiar with Hixson and the surrounding area because I grew up in Chattanooga. Your company has served my needs for everything in water gardens. If I need something, I know where to go. Your site is on my Favorites list not only because of the selection of products but because your service is exceptional. The products I order always arrive in perfect condition and I have yet to have a problem with any order. And I know if I have a problem, your company will handle it. The best day in my water garden experiences was the day I found you on the internet.

Diana M. writes from Dalhart, TX


Two days ago, Monday, I called in an order for two underwater lights that I needed by Friday. I found your website by a Google search for the product I wanted, and your price was below all other sellers. Ordering was fast and professional, and the guest services representative assured me they would go out by the next day and arrive within two business days to my Illinois address. As a bonus, all of this was without any rush handling or shipping charges. In fact, with the total price of my order shipping was FREE. Imagine my surprise when they arrived today, LESS THAN 48 HOURS AFTER THE ORDER WAS PLACED! Your customer service sets a standard that others can only hope to achieve.

Thanks!

Kirk writes from Moline, IL


My experience with Water Garden has been very satisfactory. The shipping was unbelievable. They make it so easy to shop online with their company.

They offer incentives with the Pond Points which I appreciate.

The newsletter has helped us in the care and upkeep of our pond and now we are in the process of enlarging the one we have and tips we have gotten have made the process easier.

Keep up the good work and customer service.

Ann writes from Georgia


I wanted to take a minute and thank you for the superior service received from your company.

Though I have worked with computers for years, this was my first online purchase and the ease I felt dealing with your company made the experience enjoyable.

I'm trying to decide what I want to do with the back yard of my new home and am leaning towards water features. If I do decide to proceed with this project, I will definately be using your services.

Thanks again.

Ralph writes from Florida


This will be the 3rd year I have ordered from the water garden & I have had very good results every time.

Charles from Missouri


This company called me when they noticed that the 2 parts were not compatiable, and asked me what I wanted to do about my order. Too many companies will just send what was ordered, knowing that the parts might no be compatiable. How refreshing to do business with a company that has integrity.

Ronald from Texas


As a first time shopper at the Water Garden, I was completely satisfied with the ordering process and delivery of the product.

Eve from Pennsylvania


Fantastic store! Had everything I needed, and when I had questions about parts, the answers were emailed almost immediately (not canned, either, an actual sales rep!). Will definitely do business again. HIGHLY recommended!!!

James from Virginia



The Water Garden is a quick and convenient way to get pond supplies. They have a great variety and their website is easy to use. The service is wonderful and they are very helpful in answering questions on email. I highly recommend this store for all your "water garden" needs.

Karen form Georgia


I only wish all internet transactions were this good. A big thank you from myself on behalf of my koi.

Paul from New York


I would use them again any time. I was happy with the pond liner and the other items I purchased. They were nice on the phone when I had a question.
Patrick from California


I received an e-mail within hours giving the shipping information. I ordered late Monday night & received the package by the end of the week. I was very happy with the service & will order from The Water Garden again.
Cindy from Oklahoma


A trully great store - on line and on the phone. I will definitely continue to shop this site and would highly recommend it to any water gardener! They have an excellent and well-rounded product line. They have a very "customer friendly" phone staff who didn't make me feel as if I was an interruption to their day. They eagerly helped me decide on the approriate products for my pond. I definitely hope their business will continue to prospure and that they will be around for many years to come.
Kathleen from Illinois


The WatGarden site is well set up. I got a prompt response to my email asking about making adjustments to the kit I wanted. A confirmation of my order before shipping was considerate. The order arrived in about a week, in good shape and it appears to be complete.
Charil from Maine


The site is very easy to navigate, and I recieved my purchases quickly. I am very happy to recommend this site to all of my friends.
Jacquie from California


This is the second time we have ordered from The Water Garden. We could not believe how quickly we received or order both times. We will order again.
William from Kentucky


Awesome products and super fast delivery. I highly recommend to anyone who is in the watergarden hobby! Wonderful people!
Eddie from Kansas


I ordered plants for my watergarden and was pleasantly surprised to find that the plants were carefully packaged and arrived in perfect condition. Fantastic customer service! I've already told all of my watergardening friends about this site!
Carla from Ohio


This is the 2nd year I have been ordering from The Water Garden, I have never had any trouble. They are very quick with E-mail replies & the orders (even the plants) are always in good shape & on time! I wouldn't shop anywhere else for my pond products.
Thanks Kelly from Missouri


Finding WaterGarden.com was the answer to my prayers in all aspects of pond care, i.e. plants, pond products, and fish care products.
John from Illinois


Very good Website (lots of info) Rapid response to e-mails Friendly/courteous on the phone Fast shipping Overall EXCELLENT customer service..Will definately use again!!
Joanie from North Carolina


I was very pleased with the pond products that I had ordered. Being a little leary about ordering plant products from such a distance, I was anxious to see their arrival condition. Much to my surprise, The were extremely hardy and were planted right away. I can't wait to see how they take off this summer.
Thank you, Jamie from New York


Superb Web-based business to deal with. They even went the extra mile to make sure that my order was delivered quickly and promptly. Great job!
Sincerely David from Maine


I would highly recommend The Water Garden. They are very helpful and they know what they are doing. They are easy to contact and they give prompt attention to their email questions. I love to shop The Water Garden. The selection is great. They are the experts on water gardening. I would highly recommend them.
Susan from Tennessee


I was very impressed with my online shopping experience with The Water Garden; this business has a variety of products available at an affordable price and my order, excluding the plants which must wait for safe weather, arrived promptly and in great condition. What a wonderful way to purchase items I previously couldn't find!
Rachel from Kansas


I highly recommend The Water Garden. They are prompt and extremely hlepfull when you have a problem and need advice. This is my second year ordering on line with The Water Garden and have found them to be excellent people to do business with. Thank you "Water Garden".
Edwin from Connecticut


Shipping was as promised. Response to two separate queries regarding the order were answered immediately, one by phone and one by email. [The] Water Garden does what they say they will and their response time is impressive. Solid online sales company.
Delaine from Florida


I love these guys--They're fast, reliable and courteous to the max.
Mary from Florida


I had questions about product compadibility. I e-mailed them and they answered in minutes. I was able to order all products at one time and they were all delivered on time. I will be back to buy more in the future.
Robert from Connecticut


They made my dream garden a reality. I didn't think it would be so easy to order my kit and evrything would be in there. The rest was up to my imagination.
Frank & Sue from Pennsylvania


Very plesant experience, very curtious and helpful. Fast response to emails. Fast shipping, package arrive in good condition. Have purchased plants before and will go back this season.Will recommend to everyone in my area.
Sue from Georgia


When the product I purchased was on back order, they offerred to send me the next model up for the same price, as well as several other options. This was definitely above and beyond my expectations. I will definitely go to this vendor first for future purchases!
Todd from Washington


I have found The Water Garden very professional and I really would recomend them to anyone. They are efficient and ship everything right away. And when you ask a question, they respond right away. They are honest people. I would go nowhere else.
Cora from Texas


Very good expirence with my first time ordering from the Watergarden site. Plan to order again soon. Keep up the good work.
Wayne from Virginia


From now on, I will purchase all my garden products from this store. I started out by emailing them a few questions and received a reply ASAP. Not only did I get the answers to my questions, but the sales person also asked me a question or two that I overlooked. Lets just say that the emails were flying back and forward until I was 100% sure of what I needed to buy. Also note that the sales person knowledge on gardening was super and he was neither pushy nor trying to sell me expensive things that I did not need. I simply told him my needs, explained my budget, and he did his artistic work in order to meet my needs.
Many Thanks, Daniel, from New York City


Everything was very prompt and in great condition. Will undoubtably use them again.
Lawrence from Kentucky


I have used Watergarden many times and have always had good fast service. I will continue to use them for my pond supplies.
Peter from Georgia


This is a wonderful company to do business with - the sevice is fast and friendly. The pond products are exceptional and perform as described.
Germaine from Colorado


Very good about keeping me informed about shipment status-thanks. My fish thank you too.
Jerome from Missouri


No bumps, no glitches, no problems...........as it should be.
William from New Jersey


Very prompt service, prices were competitive, and item arrived in fine shape.
Michael from Colorado


Excellent web site. Super easy to use. Very valuable free information on how to tips on building and or maintaining a water garden. This site has it all.
Steven from Colorado


Great store. They always have everything I need and the ordering couldn't be easier. I am completely satisfied. Keep up the good work, your a pleasure to deal with. Have a sparkling day,
Rich from Connecticut


The order with The Water Garden arrived much sooner than I expected and it was very well packaged so as not to be easily damaged, something I'm always concerned with. I'm sure I'll return to The Water Garden for our pond needs.
Vincent from Virginia


They make it a pleasure to shop on line. Is better than going to the store also.
Ronald from Michigan


Item ordered arrived promptly, was in perfect condition and was exactly as described.
Wayne from Alabama


Ordering went smooth and delivery was quick. I'll be back.
Carol from Michigan


Great way to shop! I'm very pleased with The Water Garden. Good selections, timely receipts, fair prices, what more can you ask? I will continue to use The Water Garden as my primary source for items I need for my Koi pond. I am a very satisfied customer!
Claudette from Alabama


The items arrived during the promised time frame, in excellent shape. I'm a very happy customer because the items I ordered are hard to find.
Nancy from Arizona


I learned tons about ponds. This site has all the info about how to care for the plants, the equipment, and the water. I ordered a couple live plants, and was very impressed with how they were packed and how healthy they were when I got them.
Stephen from Oregon


Everything went great. Arrived on time and in perfect condition. Very easy to use. We love our new fountain in our pond. Thanks.
Stephanie from Texas


I felt like I was truly a valued customer, with nice personalized attention to my question. My order was delivered quickly and in excellent condition.
T.D. form California


Not only is the site terrific, the on-line consulting is great! I ask a question, they answer...great company!
Richard from Illinois


I have searched the Web for affordable pond maintenance suppliers. I have found the right one. My pond is beaufitul!
Mary from Florida


I was extremely pleased with service I received from the water garden, I also thought their web site was excellent. In addition to the information regarding the products it also provides useful info on maintenance etc.
Caroline from Wisconsin


Plants were shipped when I expected and were in good shape (for being shipped). I was notified as soon as they were shipped so I knew when to expect them. Credit card was not charged until plants were ready to ship. I will order from the Water Garden again.
Terry from California


I've tried several online water garden stores. The Water Garden has the best selection, pricing, and fastest shipping. Good Job!
Jeffrey from New York


An excellent merchant. It would be hard NOT to be satisfied with The Water Garden. This company has a great web site, it's fast, informative, and they have a great selection with competitive pricing. They actually thanked me for my order! I love the fact that they were proactive in providing me the tracking info on my shipment before I could even need it. They shipped exactly when they said they would. No suprizes here. I highly recomend The Water Garden to anyone, whether your needs are large or small. A Soon To Be Repeat Customer,
Bill from Georgia