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Join Our Pond Points Program
 & Take Advantage of Money Saving Specials
   Details about how our Pond Points Program works.

 

   Membership is free and easy, just fill out the information below to start the process.

Submitting this form, for joining the Pond Points Program, is the 1st step.  When you make your first purchase from us you will need to register as a customer during the checkout process to complete the procedure. You will earn points from your first purchase when you register.


   Name

   First  Last  Zip Code

   eMail Address:  

* Be sure to read the instructions below on adding points to your account.

 

          

 

Important note for redeeming Pond Points: When you place your order your card is authorized for the full amount. This temporarily removes the funds from your account. When your order ships your card is actually charged for the reduce total. This presents the potential for double the amount to be temporarily removed from your account. If you have any questions about this process please contact your bank. The Water Garden LLC will not be responsible for banking charges related to funds that were temporarily unavailable.

How The Water Garden's Pond Points Program Works

The Water Garden's Pond Points program is designed to reward you, our loyal customers. Members of the program will receive:

  1. Points on every purchase. Every dollar spent (not counting shipping or tax) earns one point. Every 20 points earned can be redeemed for $1.00 off of a purchase when you choose to redeem the points. Points cannot be earned when purchasing gift certificates or along with any other specials where it is stated that points will not be given.

    Pond Points can be accrued for up to one year. Any unused Pond Points will expire and a new tally will start at the first of the month in which you sign up. Example: Sign up for the Pond Points program on October 8, 2010, and any unused points earned before October 1, 2011 will expire on that date. Starting on October 1, 2011 a new tally will begin with points set to expire on October 1, 2012.

  2. To redeem your accrued Pond Points, place your order in the usual manner (including your credit card information). Be sure to select the appropriate option in the "Pond Points Member" drop-down list on the "Review and Submit" page during the checkout process. When we process your order, we will deduct the value of your Pond Points from the total amount of the order. The amount not covered by your Pond Points will be charged to your credit card. The amount deducted from your order will be reflected on your receipt that arrives with the order, but will not be shown on email confirmations.

  3. Discounts and specials for Pond Points Members only. These Pond Points specials will be announced to members via email at various times during the year.

  4. Orders must be placed via our online shopping cart to earn or redeem Pond Points.

  5. As of January 1, 2006, you must have a registered account to have points added to your account or to use Pond Points.  You may join the Pond Points program by submitting the requested information in the above form. Then you can register during the checkout process when you make your first purchase from us. The advantage to joining the program now is that you will be eligible for Pond Points member specials that may be offered before your first purchase.

  6. Pond Points members who have registered may check Pond Points account by logging in (link above search box near the top of the left column) and clicking on the "Check Pond Points Account" link above the Pond Points logo near the bottom of the left column.  (Please note that during our peak season it may take up to 1 week after your order has been shipped for new points to be shown or for used points to be removed.)

* To make sure your new points are added to your account each time you make a purchase, please remember to select the appropriate option in the "Pond Points Member" drop-down list on the "Review and Submit" page during the checkout.

If you have any questions about The Water Garden’s Pond Points Program please send an email to points@watergarden.com.

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(The fine print.) Points earned on items which are later returned will be removed. Items returned after the points earned from that purchase have been redeemed will have the discounted amount deducted from the credit.  Points will not be earned on the portion of an order paid for with redeemed points. The Water Garden reserves the right to change or discontinue the Pond Points Program at any time.